Returns

Return and Exchange policy 

We truly hope that you love your new Surfdog purchases, however, we are here to help if you need to return an item.

We do not exchange, credit or refund any embroidered or customised items. Get in touch and we will see if we can do something for you.

Returns

For a Refund

If you simply want to return an item please return to us within 14 days of date received in 'as new condition' with all labels or any packaging included. See return address below. Once we receive we will issue a refund. We do not refund original shipping costs.

Refunds are made to the original method of payment and can take up to 10 days to process.. this is the credit card companies not us!

Exchanges

If you order wrong size or colour and wish to exchange

1. Re order the item you require for immediate despatch. Send the incorrect item back for a refund. (make sure you add a note explaining you have reordered and request a refund). Items must be unworn in original packaging and with labels attached.
   

Faulty Items

Surfdog will pay for return shipping costs for faulty or incorrectly supplied items and offer a full refund or replacement of the goods. This does not apply to embroidered or customized items. Simply email us at info@surfdogaustralia.com.

Refund Process

Once your return is received and inspected, we will process the refund/credit and you will receive confirmation. Your refund/credit will be processed within 10 days of when we receive the return. 

Refunds will be processed via original payment method only (unless store credit is requested) and all refunds are processed in the original currency of the order ($AUD). Any conversion loss, will not be covered within the refund process. Store credit for returns/exchanges will be valid for 12 months from date of return. 

Surfdog does not refund any initial shipping charges or additional charges, including customs, duties or sales taxes (these are not included in our prices).

Please note:

Surfdog is not responsible for any returns lost in transit.

Returns outside of this period will not be accepted. Surfdog reserves the right to deny unauthorised returns that do not meet or follow our return policy and procedures.

Surfdog does not cover the cost of international or local returns, unless the garment is either faulty or the incorrect item has been sent. 

If you require more information on returns or exchanges, please email us at info@surfdogaustralia.com

Late or missing refunds 

Please allow up to 10 business days for refunds to be processed, pending payment method/ financial institution. If you haven’t received a refund after 10 days, first check your bank account again and contact your credit card company. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet after 12 days, please contact us.